ITIL Certifications at New Horizons Lisbon
ITIL Certifications and Exams - Foundation and Intermediate
The ITIL Certification scheme is comprised of a modular approach which allows students to build a foundation and then specialize in advanced concepts going forward.
The ITIL Foundation is the entry level qualification which offers a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the links between Lifecycle stages, the processes used, and their contribution to Service Management practices.
ITIL Practitioner is the next stage after ITIL Foundation. ITIL Practitioner provides “how to” guidance to begin applying ITIL best practices within an organization. It has been developed provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.
ITIL® Practitioner Certification
ITIL Intermediate certifications consist of multiple modules, each with different focuses and paths that can be selected. Take as few, or as many, intermediate qualifications as required to suit needs. The ITIL Intermediate level courses are the most helpful parts of the helpful framework in helping organizations implement and see results from ITIL.
ITIL Intermediate (Lifecycle Stream): Addresses aspects of ITIL from a holistic, lifecycle perspective. Lifecycle may be more suited to those with managerial responsibility looking at the overall IT Service Management picture. The Service Strategy course in particular is very much rooted in the broader corporate strategy and governance environment:
ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes:
ITIL Certifications and Exams - Expert and Master
The ITIL Expert level of certification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL in its entirety. Achieving this level of ITIL certification will improve one’s career advancement and progression within the IT Service Management field.
ITIL® Expert - Managing Across the Lifecycle (MALC)
To be eligible for the ITIL Expert certification, you must:
✔ Have earned a minimum total of 17 credits from the Foundation, Practitioner, and Intermediate modules
✔ The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for ITIL Expert level
*Candidates who achieve ITIL Expert level will also satisfy the pre-requisite entry criteria for the ITIL Master Level.
The ITIL Master certification validates the capability of the candidate to apply the principles, methods, and techniques from ITIL in the workplace.
To be eligible for the ITIL Master Qualification, you must:
- Have reached the ITIL Expert level; and
- Have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels
ITIL Credit System
Each ITIL certification has been assigned a specific credit value, based upon their level of ITIL content.
Upon successful completion of any ITIL examination recognized under the credit system, a student will be awarded both the certification and the credits attached.
The credits earned through this system can then be used towards the ITIL Expert level of certification, for which candidates must have earned a required number of credits (22) from qualifications which cover the full spectrum of ITIL best practice.
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